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FAQs

Full service and convenient to all.

Reunion Resort is located just 28 miles from the Airport.
Reunion Resort is just off of Route 4 and just 6 miles from Walt Disney World Resort® and just a 20 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.
We require 25% of the total rental cost.
Final balance is due 45 days before your arrival date.
Once you find the villa or condo of your choice, you can book your vacation online or by telephone. You can choose to place the reservation directly online through our secure website 24/7, or contact a Five Star Villas representative toll free at 877-700-7060.
Upon receiving your signed Rental Agreement and final payment, Five Star Villas will e-mail you arrival information which will include address and directions to Reunion Resort as well as arrival instructions. A Five Star Villas representative will meet you and your party upon arrival.
Early check-ins or late check-outs can be requested for an additional charge and is based on availability. Depending on the property, it ranges from a half-nightly fee or a flat charge of $75 per.

Check-in is at 4:00 PM, and early check-is 1:00 PM and after. Check-out time is 10:00 AM, a late check-out time is 1:00 PM. All early check-ins or late check-outs are subject to availability, meaning if there are no reservations on the property at the time of your arrival/departure.
You have access to the Resort’s 10 swimming pools, children’s activity program, bike hire, boutique spa, on-site restaurants and bars.

If you would like access to the Water Park, Golf or Tennis, please call our reservation specialist. Not all villas and/or condos have Resort Membership which is required to extend access passes to these amenities. About access passes. Reunion property’s that have membership have a limited number of days that can be appointed to their house guests. The rule is one access pass per seven day rental. Therefore, access is not for the entire length of stay, just the specific date(s) you wish to access the Water Park, Tennis or Golf.

Entry fees to the Water Park are additional and are paid by you upon arrival. After scheduling a Water Park visit, fees are as follows: $15 each for adult and $10 each for children (*additional fee applies if not scheduled at least a week in advance). The Water Park is open 7 days a week from 10:00 am to 6:00 pm (weather permitting).
Pets are not allowed in any of our homes. Five Star Villas has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.
Yes, all villas and condos are fully equipped. They include; full kitchens with a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of Five Star Villas properties also include; toasters, coffee makers, blenders, cookware, dishes, glasses and utensils. All linens, towels (for in-home use – you may wish to bring beach towels), hairdryers, land-line telephone, portable folding “Pack-N-Play” crib (which serves as a play pen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee.
No charge for end of stay cleanings with a seven night minimum stay. Mid stay housekeeping service is available at an additional charge.
We accept all major credit cards including American Express, Visa, MasterCard, and Discover Card.
The rental deposit of 25% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

  • 25% from initial date of booking up to 45 days prior to the arrival date.
  • 50% if less than 45 days prior to the arrival date.
  • 75% if less than 30 days prior to the arrival date.
  • 100% if less than 15 days prior to the arrival date.
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